we aim to dispatch within 72 hours of receiving your order. if there is a delay for any reason, you will be notified within this timeframe.
you should receive your item within 7 days, however, please allow 14 days before contacting us in case of delays.
Most orders will be shipped with Royal Mail, with the exception of large orders such as Slabs and wholesale, which are sent by courier.
orders made AFTER 22ND DECEMBER WILL NOT BE PROCESSED UNTIL THE 28TH AS WE DO LIKE TIME OFF TO ENJOY THE HOLIDAY SEASON.
We strive to get your order dispatched within 48hrs of your purchase, but despite our quick turnaround, the postal network can experience extremely high volumes and significant delays. We upgrade all postal orders to 1st Class Signed NEAR TO CHRISTMAS in an attempt to get them to you before 25th Dec HOWEVER we cannot be held accountable FOR DELAYS. By purchasing, you understand this and accept these conditions.
Returns & Cancellations